Overview
This Acceptable Use Policy (AUP) has been created by Fast2host Limited to
promote the integrity, security and reliability of Fast2host Limited's network,
facilities, and customers.
Fast2host Limited reserves the sole right to modify this AUP at any time and in
any way it deems necessary. Notification of changes or amendments to this
document will be posted on this site.
This policy shall be effective upon the establishment of the Customer account
and will remain binding until the cessation of services by either parties.
Throughout the term of its Agreement with Fast2host Limited, the Customer must
ensure that the use of any service, product, or resource offered, owned, or
controlled by Fast2host Limited conforms to Fast2host Limited's current AUP as
well as Fast2host Limited's Terms and Conditions. The Customer will be held
responsible for its use, its systems, the users of its systems and offerings,
and, in the case of resellers, and or any third-party use. These policies
supercede any agreements previously made with Fast2host Limited be it written or
oral.
The use of Fast2host Limited products as well as the receipt of any payments
made for services provided by Fast2host Limited constitutes the acceptance of
this agreement as well as Fast2host Limited Terms and Conditions.
1. Acceptable Use:
In addition to the other requirements of this AUP, the Service may be used only
in a manner that, in Fast2host Limited's sole discretion, is consistent with the
purposes of such Service. Fast2host Limited's services are specifically designed
for and can only be utilised for standard business use.
Customers should contact Fast2host Limited if unsure of whether any contemplated
use or action is permitted.
1.1 The usage of Fast2host Limited services must comply with
current laws and regulations;
1.2 Including but not limited to regulations pertaining to
copyright, license agreements and patents
1.3 Must adhere to rules and regulations in Fast2host Limited's
Terms and Conditions
1.4 Mail Services The following mail limits are designed to
enable Fast2host Limited's mail server to operate at optimal efficiency
therefore ensuring that all Fast2host Limited's clients receive the highest
quality mail service possible.
a. Maximum Mailbox Size: 150 MB
All mailboxes will be capped at 150 MB per mail box.
b. Warning Message for mailbox quota: 140 MB
To ensure clients are aware that they are reaching the 150 MB limit. A warning
message will be sent to clients once their mailboxes have reached 140MB. This
will allow the client a chance to clear mail from the server.
c. Maximum Message Size: 40Mb
The maximum size of a single message will be set to 40Mb in line with the
mailbox size. You will be able to receive a message up to 40960Kb provided you
have adequate space on your mailbox.
d. Message Lifetime: 90 Days
In order to maintain the performance of our mail server guarantee new mail can
be received as well as service standards mail left on the server for more than
90 days will automatically be deleted from the server.
1.5 Mail checking frequency The maximum frequency of checking
for new messages on the Fast2host Limited mail server should be no more than
every 5 minutes. Our preferred frequency of checking mail is every 10 - 15
minutes. Our anti abuse system will block your IP for a set time if your mail
checking frequency is to high.
2. Unacceptable Use:
By way of example, and not limitation, the following sections outline activities
that are expressly prohibited. The Service shall not be used to post, transmit,
re-transmit or store material which, in the judgment of Fast2host Limited:
a. Violates local, state, federal, foreign, or International
Law;
b. Could be considered threatening, obscene, indecent,
defamatory, threatening or that otherwise could adversely affect any individual,
group or entity.
c. Deceptive or fraudulent practices.
d. Any activity infringing on the intellectual property rights
of others, including, but not limited to, copyrights, trademarks, service marks,
trade secrets, patents. Actions that restrict or inhibit any Person, whether a
customer, Fast2host Limited, or otherwise, in its use or enjoyment of any
Fast2host Limited Service.
e. Advertising, transmitting, or otherwise making available any
software, program, product, or service that is designed to violate this AUP,
which includes the facilitation of the means to spam, initiation of pinging,
flooding, mailbombing, denial of service attacks, and piracy of software.
f. Sending unsolicited bulk messages (spam), via any means,
including, but not limited to, email, instant messenger services, and newsgroup
postings. Fast2host Limited reserves the right to determine in its sole
discretion and based on the information available what constitutes spam as well
as what measures are necessary in response to spamming complaints. Clients
should be aware of the UK Spam Act 2003. More information can be viewed via the
following link -
http://spamlinks.net/legal.htm#eu-uk
g. Sending solicited bulk messages, including but not limited
to, the utilisation of services not designed to manage this functionality or
where the FROM or REPLY TO email address is managed by Fast2host Limited, or any
such actions which Fast2host Limited deems to potentially compromise or
adversely affect service standards.
h. The engagement of Fast2host Limited services to promote
deceptive and or illegal marketing practices, products or services.
i. In the case of the utilisation of Fast2host Limited's Online
Services which operate in a shared environment, we specifically prohibit the use
of these services for development purposes. Fast2host Limited's Online Services
are designed specifically and should only be utilised for production purposes.
2.1 System and Network:
a. The deliberate transmission of computer viruses, worms,
trojan software, or other malicious programs.
b. Interfering with, disrupting, or denying service including,
but not limited to, using any technique to intentionally degrade or disable the
delivery of any legitimate data (e.g., denial of service attacks).
c. Attempting to gain unauthorized entry to any site or network
including, but not limited to, executing any form of network probing, monitoring
or other information gathering on someone else's site or network.
d. Attempting to circumvent host or user authentication or
other security measures of any host, network or account.
e. Maintaining an Open Email Relay/Open Data Relay or allowing
any data to be sent through one's system by an unrelated third party, including,
but not limited to, via open email gateways and open proxy servers.
f. Manipulate or bypass Fast2host Limited's usage limits.
2.2 Mail Server Facilities:
a. Sending unsolicited mail messages.
b. Harassment including, but not limited to, language,
frequency or size of messages.
c. Unauthorized use, or forging, of mail header information.
d. Solicitation of mail for any other E-mail address other than
of the poster's account or service with the intent to harass or to collect
replies.
e. Creating or forwarding "chain letters" or other "schemes" of
any type.
f. Use of unsolicited E-mail originating from within Fast2host
Limited's network, or networks of other Internet Service Providers, on behalf
of, or to advertise any service hosted by Fast2host Limited, or connected via
Fast2host Limited's network.
g. Infringement of mail service restrictions as outlined in
Section 1.4 of this document
2.3 Usenet Newsgroups:
a. Posting the same or similar messages to large numbers of
Usenet newsgroup ("Newsgroup spam").
b. Posting excessive numbers of identical or similar messages
to any number of Usenet newsgroups from Fast2host Limited's network or networks
of other Internet Service Providers on behalf of, to advertise, any service
hosted by Fast2host Limited or sites hosted within, or via Fast2host Limited's
network.
c. Posting chain letters of any type.
d. Posting encoded binary files to newsgroups not named for
that purpose
e. Cancellation or superseding of posts other than your own
f. Forging of header information of the poster's account or
service.
3. Additional Obligations:
3.1 Bulk Email:
Bulk email must provide recipients with an easy and effective mechanism for
removal from bulk email lists. The source of the addressee's address must be
included in each bulk email message. Senders of bulk email must take effective
steps to confirm that the actual owner of each email address on a list has
agreed to receive bulk mailings from the sender before sending email to that
list. Bulk Email facilites are catered for by Fast2host Limited's List Manager
product. The utilization of mail server SMTP services for the use of sending
bulk emails is expressly prohibited.
3.2 Service Resale:
Service or any portion of Service cannot be resold unless authorized by
Fast2host Limited in an executed Reseller account.
3.3 Password Protection:
The Customer is responsible for protecting passwords and for any authorized or
unauthorized use of its systems and/or networks. All actions resulted from
passwords being compromised will remain the sole responsibility of the Customer.
3.4 Content Protection:
The Customer must provide appropriate protection to prevent minors (persons
under 18 years of age) from accessing any unsuitable material published via any
Service.
3.5 Content Ownership:
The Customer is responsible for all content or information residing on, obtained
or transmitted via the Service.
3.6 Vulnerable Systems:
Fast2host Limited reserves the right, without prior notice, to perform
vulnerability tests on systems residing on its IP address range, which may be
allocated for Customer use. The purpose of such testing includes, but is not
limited to, testing of mail servers or proxy servers for unrestricted third
party relaying. Fast2host Limited will employ all reasonable efforts to ensure
that such testing
a. will be non-intrusive in nature, and
b. will not adversely affect Service provided to Customer or
compromise the security of Customer's network.
The Customer is responsible for correcting any system vulnerability upon
notification. Customer must terminate operations of a known compromised system.
3.7 Service Provided Equipment:
Customer is responsible for any modification of, alteration to, or other
tampering with any hardware provided with the Service.
3.8 Backups:
It is the client's sole responsibility to ensure that they maintain regular
backups of their data. However Fast2host do backup all data and will restore
files if lost due to Fast2host's actions. Fast2host can restore files for the
customers, however their will be a charge.
4. AUP Enforcement
Violation of this AUP may subject Customer to international, federal, and/or
state civil and/or criminal liability. Customer activity that facilitates a
violation of this AUP by any party constitutes a violation of this AUP by
Customer.
a. Fast2host Limited reserves the right to immediately, and
without prior notice, filter, block, suspend, and/or terminate access to the
Service at any time for any conduct that Fast2host Limited, in its sole
discretion, determines violates, or may violate, this AUP and/or Terms and
Conditions or is otherwise harmful to Fast2host Limited's interests or the
interests of others.
b. If access is terminated, Fast2host Limited, in its sole
discretion, may refuse to accept all new e-mail sent to the terminated e-mail
address and delete all or part of Customer's data stored on Service.
5. Third Party Complaint Process:
If Customer, or the public, wishes to notify Fast2host Limited of a potential
violation of this AUP they should do so by sending an e-mail to
abuse@fast2host.com
Fast2host Limited will review such communication as quickly as possible and take
action as deemed appropriate by Fast2host Limited.
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